Returns Policy

TERMS OF USE IMPORTANT INFORMATION!

Please read our policies, terms and conditions per below BEFORE making a purchase with us.
Your use of this site, purchase of parts, installation of the parts, or services obtained from us indicates your acceptance of all conditions listed.

Please read them carefully. If you find you do not agree with our comprehensive policies, terms and conditions, do not purchase from us and do not use this website. We reserve the right, at any time, to modify, alter, or update our policies, terms and conditions and you agree to be bound by such modifications, alterations, or updates without notice.

All rights reserved. Prices, specifications, manufacturers, availability, and special offers are subject to change without notice.
Again, if you do not agree with these policies, terms and conditions, DO NOT INSTALL your parts.

Used Parts Australia  must receive returned parts unopened within 30 days for you to receive a refund.

Disclaimer You should always: Have a clear understanding and install your part as per factory installation instructions or have it installed professionally.
Refer to your vehicle manufacturer’s service manual for safety instructions and procedures for your specific vehicle before and during installation.
Read your invoice BEFORE installing anything.
Before installing any part, compare and verify that the part/component conforms to the vehicles required specification(s).
DO NOT use the parts for diagnostics or experimental purposes.

RETURN POLICIES
Return Information
RETURN AUTHORISATION REQUEST PLEASE NOTE: To qualify for a return, your authorisation request must be received within 30 days of sales invoice date. All returns over this 30 day period are NOT accepted!

ALL RETURNS REQUIRE RETURN AUTHORISATION.
A copy of your Original invoice or invoice number MUST be included with all returns.
The following will void your return:
Over 30 days from the ship date on your original invoice.
The part has been installed or disassembled.
Damage from improper or attempted installation.
If instruction sheets included with the part are not returned.
The return must be in re-sellable like new or same condition.
- Our ID mark, part number, label, stamp or tab has been removed or tampered with.
- If original wrappings/boxes for the part, including labels, are damaged or not returned.
If parts or hardware are missing.
We do NOT accept PARTIAL returns. All components, including instruction sheets, must be returned for credit.
Special order items All returns are subject to a 20% restock fee.
Shipping and handling charges are non-refundable. Initial shipping/handling costs (even if 'free or discounted shipping') will be deducted from the credit.
The buyer is responsible for safely returning a package to us. If a package is damaged when it arrives in our receiving department it will be refused. We suggest insuring your package to protect your investment.
Please keep all shipping receipts in case your package is lost or damaged by the carrier. If damage during return shipment occurs it is the customer’s responsibility to file a damage claim.
Requests for expedited processing will be charged an additional $10 service fee. Any items returned from an order paid with a 'Postal' money order will receive in store credit ONLY. This credit is good for 90 days after the issue date.
Please allow 14 business days from the date we receive your return for your credit to be processed. A pdf credit memo is e-mailed to the customer the day the credit is processed.

Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don't match description.